Shipping policy
SHIPPING POLICY
Effective Date: September 4, 2026
Thank you for shopping with DC Marcus Merch, the official merchandise store associated with Ayomide Elemoro / DC Marcus Merch.
This Shipping Policy explains how we process and deliver orders placed through our online store.
1. Order Processing
Orders are generally processed after payment has been successfully received and verified.
Please allow 2–5 business days for order processing before your package is shipped.
Business days do not include weekends or applicable public holidays.
During product launches, promotions, holidays, or periods of unusually high order volume, processing may take longer. If there is a significant delay, we will make reasonable efforts to provide an update.
2. Shipping Options
Available shipping methods and estimated delivery times will be displayed at checkout based on the customer’s shipping address and the available carrier services.
Shipping costs are calculated and displayed at checkout unless a promotional offer provides otherwise.
Available shipping methods may vary depending on the destination, product, order size, and carrier availability.
3. Estimated Delivery Times
Delivery times provided at checkout are estimates and are not guaranteed unless expressly stated otherwise.
Once an order has been handed to the shipping carrier, delivery is subject to the carrier’s schedule and circumstances.
Possible causes of delay include:
Carrier delays
Severe weather
Public holidays
Customs processing
Incorrect or incomplete shipping information
Natural disasters
Transportation disruptions
Government restrictions
Other circumstances beyond our reasonable control
4. Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
Please carefully review your shipping information before submitting your order.
DC Marcus Merch is not responsible for delays, additional shipping costs, or failed delivery resulting from an incorrect or incomplete address provided by the customer.
If you notice an error in your shipping address, contact us immediately. We will make reasonable efforts to assist, but we cannot guarantee that an address can be changed after an order has been processed or shipped.
5. Tracking Information
When tracking is available, tracking information may be provided to the email address or contact information supplied with the order.
Tracking information may take some time to become active after the carrier receives the package.
Once tracking information shows that an order has been delivered, customers should first check their delivery location and contact the carrier if the package cannot be located.
6. Lost, Stolen, or Missing Packages
DC Marcus Merch is not responsible for packages that are confirmed by the carrier as delivered to the shipping address provided at checkout.
If your package is marked as delivered but you cannot locate it, please contact the shipping carrier and, where appropriate, your local delivery service.
We will reasonably assist with carrier-related inquiries where possible.
7. Damaged Packages or Products
If your order arrives damaged, please contact us promptly after delivery.
Include:
Your order number
A description of the damage
Clear photographs of the package and damaged product
Any other information reasonably requested by DC Marcus Merch
We will review the situation and determine the appropriate resolution in accordance with our store policies and applicable law.
8. Incorrect or Missing Items
If you receive an incorrect item or an item is missing from your order, contact us as soon as possible with your order number and relevant photographs.
After reviewing the issue, we may provide an appropriate remedy, such as a replacement or other resolution where applicable.
9. International Shipping
Where international shipping is offered, customers are responsible for ensuring that the ordered products may legally be imported into their destination country.
International orders may be subject to customs duties, taxes, import fees, brokerage charges, or other charges imposed by the destination country.
Unless expressly stated otherwise at checkout, these charges are the responsibility of the customer.
Customs processing may also cause delivery delays beyond our control.
10. Refused or Undeliverable Packages
If a package is refused, returned to sender, or becomes undeliverable because of an incorrect address, failure to receive the package, or other circumstances attributable to the customer, additional shipping costs may apply if the order is reshipped.
Any available remedy will be handled in accordance with our store policies and applicable law.
11. Shipping Restrictions
Certain products may have shipping restrictions based on destination, carrier requirements, applicable laws, or other logistical limitations.
If we are unable to ship an order to the provided destination, we will contact the customer and determine the appropriate next step.
12. No Guarantee of Delivery Date
Unless a specific guaranteed delivery service is expressly offered and purchased, DC Marcus Merch does not guarantee a specific delivery date.
Please consider estimated processing and shipping times when placing orders for birthdays, holidays, events, or other time-sensitive occasions.
13. No Refunds and No Returns
DC Marcus Merch generally operates on a no-refunds and no-returns basis, except where a remedy is required by applicable law or where an issue qualifies under our store policies.
For complete information, please review our No Refunds & No Returns Policy.
14. Changes to This Shipping Policy
We may update this Shipping Policy from time to time to reflect changes to our shipping practices, carriers, products, or applicable requirements.
Any updated version will be posted on this website with a revised effective date.
15. Contact Us
If you have questions regarding shipping, delivery, or an existing order, please contact DC Marcus Merch using the customer-support contact information provided on our website.
DC Marcus Merch
Official Merchandise of Ayomide Elemoro / DC Marcus Merch